Terms and Conditions
Making the Most of Your Experience
Prices: Prices are subject to change without notice.
Reservations: Advance reservations are recommended as appointments are subject to availability. Saturday and late afternoon bookings are very popular and we advise to book well ahead to avoid disappointment. We can add you to a cancellation list if your preferred date is unavailable.
Cancellation Policy: 24-hour cancellation notice is kindly requested to help us reschedule your appointment. Cancellation within 6 hours of treatment time will incur a 50% fee. Recurring no-show’s
Recurring no-shows – If you have failed to attend your appointment without notification 2 or more times we reserve the right to refuse new appointments from you without advance payment.
The first appointment – Please arrive 10 minutes prior to your treatment to allow to fill in the intake form and for consultation.
Session Length – Please arrive on time as all treatments must start and finish at the allocated time. Late arrivals may be subject to reduced treatment time.
Health Conditions: Please advise us of any special health conditions before your appointment as this may affect your selected treatment(s). Should you experience high/low blood pressure, heart conditions, allergies or any health conditions, we advise you to confirm with your doctor if massage is recommended.
Payment Options are by the Credit Card or Cash on the day. If paying Cash on the day we recommend that you have the correct amount.
Parking: There is on-street parking available on the Crewe Street.
Please book well ahead. Often it’s hard to find a suitable time for the same week. Booking well ahead ensures you can choose perfect treatment time for you.
Gift Voucher is non-refundable and not redeemable for cash if you or the Voucher recipient cannot use it. Maret Leesi is not liable for any loss or damage.
Gift Voucher is valid for 12 months from the day of purchase.
Vouchers must be presented to therapist prior to treatment taking place.
Voucher can be used for the single consecutive session only. For example, you can’t use the 60 min voucher for the two 30 min sessions.
Most health funds will not pay a rebate on a treatment that is paid for with a gift voucher. We do apologise for any inconvenience but payment of rebates is beyond our control and is solely at the discretion of your health fund.
Massage packages are valid for 18 months from the day of purchase.